• Certificates must be redeemed by the expiry date.
• Certificates will be deemed void if notice of cancellation of a booking is not received at least 24 hours prior to the appointment time, or the holder of the certificate fails to arrive at the appointment.
• Certificates may not be redeemed for cash.
• Certificates may be redeemed any day of the week unless otherwise stipulated.
• Certificates are valid for 12 months from the date of purchase.
• Expired certificates hold no value.
• Certificates are not refundable.
• Gift certificates are not valid in conjunction with any promotion unless otherwise stipulated.

T&C’s Apply. Product discount only applies to promotional package. *Valid between 1 September to 21 September 2022. Not valid in conjunction with any other offer. Products subject to availability.

Health

• Please kindly advise us of any health conditions, allergies or injuries which could affect your choice of treatment when making your reservation.
• Please read the IMPORTANT INFO tab for our health update before making a booking

Arrival Time

• Please allow sufficient time before your treatment to complete a spa consultation form and/or health questionnaire.
• We recommend 15 minutes for spa treatment bookings. Please be advised that late arrivals will result in a reduction of treatment time.

Cancellation Policy

• A 100% charge will be incurred for any treatment not cancelled at least 24 hours prior to your scheduled time. Late arrival will shorten your treatment time.

• To redeem a gift certificate, please make a selection from our Treatments Menu and email or call our Reservations team on 07 3378 0613.
• For inquiries relating to expiring gift certificates, please email our Reservations team.